Employee behaviour - and the way it influences client perception, behaviour and workplace “culture”

91px-asian_flight_attendantsA writer called China Gorman has started a blog this week – which was profiled on the always-readable HR Capitalist. 

China’s first blog post is an interesting one – and got me thinking about a number of different things. 

Have a read:  it is about the way in which employees behave in their workplace – and the way in which it can affect the attitudes of those who utilise the employee’s services. 

You may sympathise with the story (although I hope not so directly).